Step into our world of creativity and joy!
Customer Care Support Office Representative
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Customer Care Support Office Representative, reporting to the Customer Care Team Lead, you will ensure the correct and daily execution of main responsibilities within the Customer Care Support Office according to the requirements.
Main responsibilities:
- Work with guidance from Senior Representatives and Team Lead
- Build relationships within local team
- Communicate with internal and external partners by phone or by email
- Daily communication and collaboration with customer care front office and any other relevant area.
- Be referent of customer portals (invoices submission)
- Lead meeting with the business in case any issues with portals.
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Monitor invoicing (manual process when applicable)
- Perform order entry for both division and all accounts with all order entry method.
- Identify the method based on the issue
- Extract and analyze to improve customer KPI's with a mindset of continuous improvement
- Be referent of different pillars of customer care, such as automation, quality, continuous improvement, master data.
- Manage sales order process from receipt of purchase order for assigned customers and affiliates following Customer Care guidelines
Requirements:
- Bachelor's degree required in Supply Chain Management, Sales, or equivalent.
- Advanced level of English.
- Professional experience: 0-18 months of experience in Customer Care.
- Experience with SAP.
- Good Excel (can maintain complex spreadsheets) or equivalent tools.
Our Benefits:
- Hybrid working model.
- Health insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
- Quality of Life program.
- Gympass discount.
- Annual bonus.
- On site lunch service.
- Discounts with partners.
#LI-Hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working: Hybrid
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