Responsibilities:
- Possess a thorough understanding of the entire product and service portfolio, have deep understanding of Customer's needs and goals to advise them on how to leverage these offerings to achieve maximum benefit and meet their strategic goals.
- Provide advanced consultation to clients, challenging existing solutions with better options, suggesting improvements, and inspiring clients with innovative ideas from our roadmap.
- Understand customers AS-IS state, their strategy and desired outcomes.
- Pro-actively guide customers in their Digital Transformation journey to higher maturity, inspire them with new ideas from our roadmap and foster exchanges of relevant good practice observed in the industry/with other clients
- Develop strategies for overcoming challenges together with internal team and with client (analyze the case, form solution, discuss with client). Keep track of possible risks, establish plan for their mitigation
- Act as the voice of the customer. Ensure feedback is transferred and considered by relevant Vi7 teams [production, R&D, support, etc]. Establish tracking to ensure agreed improvements are implemented.
- Orchestrate collaboration throughout project lifecycle from initiation to execution and continuous improvement.
Requirements:
- Industry knowledge.
- In-depth understanding of the pharmaceutical industry, market dynamics, and digital transformation trends.
- Typical operations of a Pharma company [structure, how sales and marketing works, Global-to-Local].
- Digital experience in the pharmaceutical domain.
- Fundamentals of customer engagement.
- Ability to analyze customer data to identify trends, patterns, and areas for improvement.
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