We are looking for a passionate and committed Customer Service Specialist to join our team. This role involves ensuring that our customers have a pleasant experience when interacting with our company.
Your mission:
As a CSS, you will be the face and voice of our company. That is why it’s important that you love to understand and communicate with our customers.
Reporting to the Customer Service Lead, you will gain excellent hands-on experience in a fast-paced and multicultural fashion environment and you will:
- Ensure that every customer receives the right support according to their needs via email and live chat;
- Identify clients' needs and suggest effective solutions;
- Escalate inquiries to the appropriate team, when necessary;
- Check product availability;
- Provide exceptional service through the quality, speed, and efficiency of support;
- Exceeds the customer's expectations by delivering an unforgettable experience;
- Follow up the company processes and workflows;
- Collaborate with the whole team with a continuous improvement approach;
- Following daily unsolved customer’s or carrier’s issues;
- Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines.
Your profile:
- You must love networking and creating relationships;
- Experience in Customer Support roles (minimum of 1 year, if in a fashion and/or e-commerce environment, that will be a plus);
- Excellent English proficiency in written and spoken form (other languages are a plus);
- Excellent communication skills, with the ability to solve complex customer issues with a positive approach;
- Multi-tasking person, with an excellent eye for detail, proactive and ability to work independently;
- Ability to manage demanding customers with professionalism and emotional intelligence focusing on solutions and retention.
- Proficiency with IT tools, including CRM (Zendesk, Salesforce or similar) and G-Suite applications is a big plus.
What we offer:
- A real opportunity to use your creativity with a strong business-oriented approach
- A startup environment with the benefits of a group
- Complete autonomy in your day to day, we are here to coach you to give you the best opportunities
- A gratifying job where all the success will be thanks to you
- A Multicultural work environment
- Work in an amazing team
Job Type: Full-time
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