We are proud to present you with the following opportunity:
About Our Client::
Our client, ZineOne (a subsidiary of Session AI), is a fast-growing company based in Silicon Valley with a development center in Mumbai. They’re pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.
Following a successful Series C funding round, ZineOne is expanding its team and exploring new ways to strengthen post-sales delivery and long-term client success. As part of this effort, they are hiring a Customer Solutions Analyst to support their Customer Success and Solution Architect teams. This foundational role combines light technical work and analytics with strong English communication, and may evolve into a broader support function as the company continues to scale.
Role Overview:
We are looking for a Customer Solutions Analyst to join our client-facing operations team. This person will work closely with Customer Success Managers (CSMs) and Solution Architects to support high-value eCommerce clients. The role combines light technical understanding, strong analytical ability, and clear communication to help deliver smooth onboarding, integration, and ongoing client success.
Key Responsibilities:
- Act as a support layer for CSMs and Solution Architects in managing client implementations
- Analyze and interpret platform usage data, customer behavior, or tagging results to provide insights
- Assist in monitoring, validating, and troubleshooting client configurations (light tagging, SDKs, GTM)
- Help with documentation, process mapping, and identifying improvements in client onboarding or retention
- Coordinate with internal technical teams to relay client needs or edge-case issues
- Communicate clearly and proactively in English with both internal stakeholders and external clients
- Excellent written and spoken English
- Basic understanding of web technologies (JavaScript, APIs, GTM, analytics tools)
- Strong analytical mindset and attention to detail
- Experience in eCommerce, customer support, or CSM-related environments preferred
- Proactive, organized, and comfortable in a cross-functional support role
- Candidates can be based in any country of Latin America
- Availability to work on US EST time zone
- Monthly compensation up to $2,000 USD
- 100% remote work with flexible working hours
- Opportunity to work with a global team on cutting-edge eCommerce and personalization technologies
- Exposure to leading enterprise clients and real-world analytics challenges
- Room for career growth into technical account management or support operations
- Collaborative, international environment with supportive cross-functional teams
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