As a Data Entry Associate II, you will be responsible for accurately and efficiently entering auto consumer contract data into various software programs, ensuring data integrity and completeness. Responsibilities also includes resolution of Email to Case correspondence with accuracy. You will also assist with other administrative tasks and projects.
Operations – 90%
- Enter auto contract data into Salesforce, validate OCR data in Validation Queue and ensure information is correct within required turnaround times
- Handle online inquiries and correspondence in assigned Salesforce queues
- Daily monitoring of multiple queues in Salesforce
- Contact with customers/clients at basic level to obtain required information and respond when requests are completed
- When necessary, engage with Quality Control, Client Services and Operations Support Supervisor to resolve Data Entry and Email to Case queries
- Utilizes correct codes to enter data into system
- Uses systems and multiple programs for tracking, information gathering, and documenting customer interactions accurately
- Retrieving data from application/files upon request
- Is responsible for attending and adhering to scheduled shifts and breaks
- Demonstrates shift flexibility to support the business as required
- Utilizes tools, resources and systems to process customer requests and provide accurate information
- Meet predefined quality assessment standards
Development – 10%
Partake in, and adhere to, training programs for effectiveness in supporting departmental goals and objectives
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