About Role:
Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.
Responsible for supporting and enabling critical Mobility processes by executing key operational tasks. This role ensures the smooth functioning of Mobility operations by managing reporting, insights, and operational controls while collaborating with different stakeholders.
Key Responsibilities:
Process Execution Support
Carry out basic mobility support activities including:
Assisting with Cross Border Agreement documentation and routing
Supporting batch entries for Travel Start/End Dates and assignment closures
Facilitating traveler registration and de-registration in relevant systems
Preparing and organizing Power of Attorney documents
Supporting stealth travel case logging and coordination tasks
Assisting in billing documentation preparation (as guided)
Data Entry & Accuracy
Maintain accurate and up-to-date mobility-related data in tracking systems and spreadsheets
Support data gathering and validation activities for mobility reports and internal reviews
Flag inconsistencies or missing information to senior team members
Documentation & Compliance
Assist in organizing compliance records and filing documentation
Follow operational checklists to ensure required compliance steps are completed
Support basic controls and routine documentation reviews
Team & Coordination Support
Coordinate with internal stakeholders (HR, Legal, Finance, etc.) to gather required information for cases
Assist in tracking escalations or queries and route them to the appropriate team members
Support ad hoc requests from the MU Operations team related to process flow, tools, or documentation
Continuous Learning & Process Familiarity
Participate in training sessions and shadowing opportunities to build understanding of mobility processes
Document work activities and update standard operating procedures as needed
Identify minor areas for improvement or streamlining within assigned tasks
Job Qualifications:
Strong attention to detail and basic analytical ability
Good communication and teamwork skills
Proficient in Microsoft Excel, Word, and Outlook
Ability to follow instructions and standard procedures effectively
Eagerness to develop operational and process skills
Experience in a cross-border role, successfully managing multiple complex projects at a global level
Considerable experience of delivering brand, marketing and communications projects in global organizations
Outstanding communication skills
Knowledge of the Travel Industry (desired)
Knowledge of Mobility processes (desired)
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