ITX is looking for a Delivery Director!
At ITX, Delivery Directors are more than team leaders — they are business unit owners. In this strategic role, you’ll lead high-performing teams, own client relationships, and deliver measurable value that drives satisfaction, growth, and profitability.
You’ll
operate at the intersection of strategy, software delivery, and client partnership, empowering teams and making data-informed decisions that create lasting impact.
Note:
This position is limited to candidates located in LATAM. Only individuals residing in this area will be considered for the role.
Key Responsibilities
Client Leadership
- Serve as the voice of the client within ITX, fostering trust and long-term relationships.
- Align delivery teams with client goals and proactively address concerns.
- Translate business objectives into actionable delivery strategies.
- Develop and expand client relationships and educate on ITX’s full-service offerings.
- Tell powerful stories through client success documentation and internal amplification of client pride moments.
Financial Ownership
- Own financial performance across your portfolio, including forecasting, margins, and utilization.
- Collaborate transparently on budgets and guide trade-off decisions.
- Use data to inform staffing and delivery strategies.
Delivery Execution
- Lead teams in delivering high-quality software aligned with ITX’s SDLC or client-specific processes.
- Accountable for client project scope, schedule, budget, and outcomes.
- Partner with Engagement and Practice Area Leaders to maintain strategic account plans.
- Proactively identify and mitigate
client and ITX delivery risks.
Team Leadership
- Hire, allocate, and develop talent in collaboration with Global Talent and Practice Area Leaders.
- Promote clarity, performance, and inclusion across teams.
- Conduct regular performance conversations and annual reviews.
- Monitor team health and drive continuous improvement.
Growth & Business Development
- Identify and pursue new opportunities within client organizations.
- Partner with Sales & Engagement to scope and estimate new business.
- Develop staffing plans and prepare teams for upcoming work.
What You’ll Bring
- 5+ years of experience in client relationship leadership roles.
- 5+ years leading cross-functional software development teams.
- Proven ability to drive value delivery, profitability, and client trust.
- Strong business acumen and data-informed decision-making.
- Exceptional communication, delegation, and strategic thinking.
- A deep sense of ownership and passion for building thriving teams.
ITX’s Compensation Philosophy
Equality in compensation has been our practice since ITX started in 1997.
ITX believes that market-based pay ensures fair and equitable compensation for our worldwide team members and pay that is based on the market, not on who has the best negotiation skills. At ITX, you’ll never discover that someone in the same job with the same experience makes more than you, or that there are pay gaps based on race, gender, disability, or age.
How do our team members experience market-based pay at ITX? We gather market data to benchmark each position in our candidates’ and team members’ locations and use these benchmarks for candidate offers and to perform regular compensation reviews for our team members. You’ll never have to worry about asking for a pay raise again. At least once a year ITX automatically adjusts pay when the benchmark is higher than our team member’s compensation.
In Latam, the pay range for the Delivery Director role is USD $7100 to $8900 monthly, depending on experience, specific skills and certifications, and education. Based on your location in Latam pay ranges could be adjusted according to local market data, which can vary from country to country. This variation percentage could be 16% lower or 14% higher.
This position has an additional variable compensation based on role´s specific objectives and on the company´s performance.
Do you have questions about ITX’s compensation practices? Let us know! We’re proud of how we do compensation at ITX and welcome the opportunity to share more.
This role was posted by ITX on August 25th, 2025
