At Santex, we design and deliver high-quality technology solutions with a strong focus on innovation, people, and impact. As we expand within the industry vertical, we’re seeking a Senior Delivery Manager to lead our client success strategy, oversee multiple delivery teams, and act as a strategic partner in growing our presence in the sector.
The Senior Delivery Manager is a client-facing, cross-functional leadership role responsible for ensuring excellence in delivery, strong client partnerships, and continuous business development. This role will report directly to the Chief Delivery Officer (CDO) and oversee a team of Delivery Leads. It requires a high-performing leader with experience managing multicultural and distributed teams, driving technical initiatives, and fostering a people-first, innovation-driven culture.
Responsibilities:
Account Farming & Client Relationship Management
- Act as the key point of contact for existing clients within the industry vertical.
- Drive account farming initiatives to expand business with current clients.
- Understand client needs, propose innovative solutions, and collaborate with sales and account management teams.
Resource & Team Management
- Lead multiple delivery teams and ensure projects are executed within agreed standards and methodologies.
- Allocate resources effectively based on project needs and technical capabilities.
- Partner with HR and Recruiting to onboard and integrate new talent.
Leadership Development
- Establish and nurture a robust leadership structure within the delivery team.
- Mentor team leads, support their development, and set clear performance expectations.
- Encourage a growth mindset and continuous improvement culture.
Process Improvement & Quality Assurance
- Evaluate and refine delivery processes to boost efficiency, quality, and client satisfaction.
- Promote adoption of best practices and compliance with ISO and Santex quality standards.
- Champion innovation by introducing new frameworks, methodologies, and tools.
Technical & Cultural Leadership
- Stay updated on software development trends and act as a technical advisor for the team.
- Promote and embody Santex values both internally and externally.
- Promote team engagement with the organization and company strategies.
- Help define our strategy and foundational practices for incorporating AI into our services and internal processes.
Financial Oversight
- Periodically validate account margins and cost structures to ensure financial health.
- Lead negotiations to improve profitability over time.
- Monitor and address potential financial issues with the appropriate internal stakeholders.
Requirements:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Proven experience as a Delivery Manager or Program Manager, or equivalent leadership role in technology delivery.
- Strong client relationship and account growth skills with a consultative mindset.
- Exceptional team leadership experience with a track record of motivating high-performing, distributed teams.
- Vast experience working in a corporate environment.
- Deep knowledge of Agile methodologies and project management frameworks.
- Creative problem-solver with experience in continuous improvement initiatives.
- Fluent in both English and Spanish with excellent verbal and written communication skills.
- Data-driven decision-making ability and results-oriented mindset.
- Up-to-date understanding of software technologies and openness to new solutions.
- Preferred certifications: PMP, CSM, or equivalent.
- Experience managing multicultural and remote teams.
- Availability for international travel.
Required Location:
- CABA or Córdoba
