TransPerfect is dedicated to providing enterprise-level solutions for its international portfolio of clients using the GlobalLink suite of products. Our mission is to ensure seamless communication and collaboration across diverse cultures and languages.
About the Role
Solutions Architects collaborate with internal teams to craft and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation.
Responsibilities
Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
Draft project plans containing the implementation details and timelines, including risk analysis
Ensure the deadlines of the implementation timeline are met
Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation
Execute and verify the configuration tasks in GlobalLink tools based on client requirements
Act as the primary technical point of contact and point of technical escalation for clients
Assist the support team with any client configuration issues
Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
Become the spokesperson of the team for one or more of our products if desired
Mentor new team members as needed
Prepare trainings and procedures to contribute to the continuous improvement of the team's work
Contribute to internal projects
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Required qualifications and skills
Minimum Bachelor’s degree or its equivalent
Minimum of 2-3 years of experience in a client-facing role
Excellent written and verbal English communication skills
Project management and client solution implementation experience
Investigation, troubleshooting and documentation skills
Effective time management, problem solving and analytical skills
Collaborative attitude
Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools
Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)
Experience with Corrective and Preventive Action processes
Foreign language ability a plus
