Join a global delivery team.
Ready to step up?
We’re Influx.com — and we’re on a mission to disrupt the traditional customer experience and talent industries. Our model helps global companies build flexible, high-performing teams that deliver consistently, anywhere in the world.
We’re hiring a skilled Service Delivery Manager (SDM) to oversee key client accounts, lead operational teams, and ensure our service consistently exceeds expectations. In this role, you’ll own client relationships end-to-end, guide Team Leaders and agents, and make operational decisions that directly impact customer success and business growth. If you’re a confident leader with proven client-facing and people management experience, this is your opportunity to make a real difference.
You’ll be working across multiple industries and geographies, collaborating with senior stakeholders, and driving excellence in service delivery — all while working remotely.
Why This Role?
- Join a company reshaping how global businesses deliver customer experience.
- Remote-first, with exposure to international clients and teams.
- High ownership and autonomy in managing accounts and operations.
- Clear career growth opportunities in a scaling delivery organization.
What You’ll Own
Client Onboarding & Relationship Management
- Lead smooth onboarding for new accounts, aligning success metrics and SLAs.
- Build strong partnerships with client stakeholders through regular business reviews (MBRs/WBRs) and structured updates.
- Monitor account performance and proactively address risks to prevent churn.
Operational Leadership & Team Development
- Manage and develop Team Leaders and their teams to consistently hit SLA targets.
- Assign top talent to the right opportunities and ensure skill alignment.
- Implement improvement plans, training, and coaching for continuous growth.
Financial & Performance Management
- Maintain and grow account revenue and gross margins.
- Identify and execute upsell or expansion opportunities.
- Ensure timely, accurate invoicing and payment collection.
What You MUST Bring
All applicants must meet these requirements to be considered:
- 3–5 years’ total experience in customer service, call center, or BPO environments.
- At least 1 year in a management role (Team Leader or above).
- Proven client-facing experience — delivering performance reports, structured presentations, and business analysis.
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask and thrive in fast-paced, high-pressure environments.
- Demonstrated technical aptitude (formal certifications not required).
- Minimum 80% proficiency in skills/aptitude assessments.
Preferred (but not required):
- Bachelor’s degree in Business Administration or related field (Associate degree accepted with strong experience).
- Experience with technical client accounts or technology-driven environments.
About Influx
Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting and solving customer problems in under one hour, every hour of the week. Headquartered in California with a global team of 1,000+ staff, we are committed to delivering exceptional customer service. Learn more at .
Job Type: Full-time
Pay: $333,333,333.00 per month
