Job Title: Operations Clerk
A bit about us:
We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!
A bit more about this role:
The Operations Clerk executes core operational functions that are key in the day-to-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations clerk helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to:
- Contacting suppliers for order updates and cancellations
- Ensuring orders are being shipped and delivered in a timely manner
- Monitoring shipping status and investigating lost, missing, or damaged packages.
Eligibility Requirements
- Available to work full shifts till 5pm PST
- Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action.
- Self motivated to get your tasks done timely
- Must be fluent in speaking, reading, and writing English
- Excel experience is required
Responsibilities will include:
- Calling suppliers and getting status of past due orders
- Processing cancellation requests from the customer service team
- Processing FedEx missing tire cases and performing investigations, when needed
- Processing sales orders for Tires-Easy owned locations
- Performing inventory audit trails and adjustments
- Being available on phones for warehouse questions regarding orders
- Assist our Strategic Partnership Director with onboarding of new suppliers and other tasks
Attributes to success:
- Tenacity and follow up
- Organization
- Communication is key both externally to suppliers and internally among coworkers
Desired skills & experience:
- Proficiency in Google Suite products
- Proficiency in data processing
- High speed Wi-Fi connection at home office
- Excellent professional communication skills
- You’re a great team member with a can-do attitude; you’re self- reflective
- Bachelor’s degree or equivalent preferred
Please submit all resumes in English.
