We are looking for a detail-oriented Fraud Monitoring Analyst to strengthen our team, focusing on preventing and analyzing fraud cases to protect the integrity of our technical and commercial operations.
This role requires assessing customer claims, identifying fraudulent behaviors, and suggesting process enhancements to maintain robust security measures.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Responsibilities
- Identify irregularities in real-time traffic consumption
- Evaluate alerts from monitoring systems to recognize fraud-related activities
- Collaborate with internal teams to develop integrated fraud prevention approaches
- Enhance applications and procedures that strengthen anti-fraud measures
- Record and maintain comprehensive case analyses with precision
- Analyze large datasets to uncover trends and fraud indicators
- Produce technical reports for further anti-fraud initiatives
- Assist teams responsible for fraud and risk management across the organization
- Investigate transactions, including purchases, payments, and e-commerce activities
- Verify details using internal databases to uphold accuracy and authenticity
- Assess customer claims related to services in diverse markets
- Provide well-supported evaluations of claims to classify them as valid or fraudulent
- Recognize emerging fraud patterns and develop recommendations to counteract them
- Prepare exhaustive documentation with traceable investigation records
Requirements
- Fields of study such as Engineering, Systems Analysis, Economics, or Administration
- Minimum of 2 years in data analysis or technical fraud monitoring roles
- Proficiency in Microsoft Office tools
- Skills in SQL (basic to intermediate level, mandatory), Excel (intermediate), pivot tables
- Knowledge of Stealth System and SAP CRM Empresas (optional but advantageous)
- Background in customer claim evaluation and fraud case resolution
- Familiarity with Claro's commercial operations, claims processing workflows, and technologies
Nice to have
- Understanding of the ethical applications of artificial intelligence
- Proficiency in fraud detection technologies and methods
- Background in SAP Customer Relationship Management systems
- Skills in advanced data analysis techniques
- Knowledge of commercial fraud dynamics and risk mitigation strategies
We offer
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
- Medicina Prepaga (It covers the collaborator and direct family group).
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
- Discounts card.
- English Training (English lessons, twice per week).
- Training Program (Access to multiple customized training plans according to the needs of each role within the company).
- Marriage bonus (The company doubles the allowance established by law that ANSES offers).
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
- External Agreements and Discounts.
- Vacations: 14 calendar days a year
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