Remote Customer Service Representative (Fuel Card Program – US Market) | Full-Time | EST Hours
Location: Remote (Work from Home)
Schedule: Monday to Friday | 10 AM – 6 PM EST
Compensation: Base Salary + Monthly Bonus Opportunities
Job Type: Full-time
About Us
Citifuel LLC is a leading name in North American logistics. We offer a wide range of solutions—fuel programs, freight services, and business consulting—for clients across the USA and Canada. As we continue to grow, we’re seeking customer-first professionals who are ready to thrive in a remote, fast-paced environment and help us deliver exceptional service to our clients.
Why You’ll Love Working with Us
- 100% remote – work from the comfort of your home
- Competitive base pay + performance-based bonuses
- Clear growth path with internal promotions
- Paid training and continuous support
- Inclusive, diverse, and collaborative team culture
What You’ll Do
As a Customer Service Representative (Fuel Card Program), you will be the voice of our brand, supporting and strengthening relationships with trucking companies across the USA. Your role will include:
- Assisting new and existing clients with inquiries about our fuel card services
- Providing product information, onboarding guidance, and troubleshooting assistance
- Managing inbound and follow-up communication (calls, emails, etc.) professionally
- Identifying customer needs and ensuring their satisfaction with our solutions
- Maintaining accurate client records using CRM tools
- Working cross-functionally with internal teams to resolve issues and support growth
- Meeting daily service metrics and contributing to team KPIs
Who You Are
You’re empathetic, detail-oriented, and passionate about helping people. You enjoy solving problems, building relationships, and making sure customers feel heard and valued.
Required Qualifications
- Minimum 2 years of customer service or client-facing experience
- Fluency in English and Spanish (required)
- Excellent verbal and written communication skills
- Experience supporting US-based clients or working in a BPO/remote environment
- Strong interpersonal skills and ability to handle difficult conversations with professionalism
- Tech-savvy with the ability to work across multiple systems
- Must have a reliable laptop/desktop, high-speed internet, and a headset
Preferred Traits
- Calm under pressure and solution-oriented
- Organized with strong time management skills
- A positive attitude and a strong work ethic
- Experience in the logistics or trucking industry is a plus
Perks & Benefits
- Stable remote role with growth potential
- Monthly and quarterly performance bonuses
- Supportive management and ongoing training
- Work with a dynamic, mission-driven team
- Recognition and incentives for top performers
Job Type: Full-time
Pay: $650,000.00 - $800,000.00 per month
