How will you CONTRIBUTE and GROW?
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.Air Liquide's Business Service Center (BSC) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions.
Air Liquide's Shared Services workforce is a dedicated team of people who provide services that have previously been found in more than one part of the organization or group; thus, the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.
We are seeking a highly motivated and experienced Change Management & Communications Specialist to play a critical role in the successful implementation of a global transformation project. This is an exciting opportunity to work on a high-impact initiative that will reshape our organization's future, touching various departments, processes, and technologies across multiple geographies. The ideal candidate will be passionate about people-centered change, adept at crafting compelling communications, and skilled in fostering stakeholder engagement to ensure smooth transitions and sustained adoption of new ways of working.
Key Responsibilities:
Change Strategy & Planning:
Contribute to the development and refinement of the overall change management strategy and plan for the global transformation project, aligning with program objectives and business needs.
Conduct change impact assessments to identify key changes, impacted stakeholder groups, and potential resistance points across different regions and functions.
Support the development of readiness assessments to gauge the organization's preparedness for change.
Communications Development & Execution:
Develop and execute comprehensive communication plans tailored to diverse global audiences, ensuring consistent messaging and cultural relevance.
Craft clear, concise, and engaging communications materials, including but not limited to:
Project newsletters and updates
Executive communications and presentations
FAQs and quick reference guides
Intranet content and news articles
Workshop and training materials
Success stories and testimonials
Manage and maintain communication channels (e.g., internal portals, email distributions, collaboration platforms).
Work closely with project teams, subject matter experts (SMEs), and leadership to gather information and ensure accuracy of communications.
Stakeholder Engagement & Management:
Identify key stakeholders across all levels and regions impacted by the transformation.
Develop and implement stakeholder engagement plans to foster buy-in, address concerns, and build advocacy for the project.
Facilitate workshops, focus groups, and meetings to gather feedback, promote dialogue, and drive alignment.
Support the identification and development of change champions and networks within various business units and regions.
Training & Adoption Support:
Collaborate with the training team to ensure communication strategies support training objectives and user adoption.
Contribute to the development of training materials and content where relevant, ensuring alignment with change messages.
Capture end result processes in Handbook
Monitor and assess the effectiveness of change management and communication activities, recommending adjustments as needed.
Resistance Management & Risk Mitigation:
Identify potential areas of resistance and develop proactive strategies to mitigate risks and address concerns.
Provide support to managers and leaders in effectively communicating change and managing their teams through transitions.
Measurement & Reporting:
Contribute to the development of metrics and reporting to track the effectiveness of change management and communication efforts.
Provide regular updates on progress, challenges, and successes to project leadership and stakeholders.
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Are you a MATCH?
Qualifications:
Education: Bachelor's degree in Communications, Marketing, Human Resources, Organizational Development, Business Administration, or a related field.
Experience:
3-5 years of progressive experience in change management, organizational development, and internal communications, with a strong focus on large-scale, global transformation projects (e.g., HR transformation, ERP implementations, M&A integrations, digital transformations).
Proven experience developing and executing comprehensive communication strategies across diverse internal audiences and geographies.
Demonstrated ability to write clear, compelling, and concise communications for various channels and audiences.
Experience working with cross-functional and geographically dispersed teams.
Familiarity with change management methodologies and principles (e.g., ADKAR).
Skills & Competencies:
Exceptional written and verbal communication skills, with a keen eye for detail and strong editorial abilities.
Strong interpersonal and influencing skills, with the ability to build rapport and trust with stakeholders at all levels.
Excellent presentation and facilitation skills.
Ability to think strategically and translate complex information into actionable communication plans.
Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously.
Proactive, self-starter with a strong sense of ownership and accountability.
Cultural sensitivity and experience working in a global environment.
Proficiency in Google Suite. Experience with communication tools or platforms (e.g., internal social platforms, email marketing tools) is a plus.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
