About the role
As a Service Desk Agent (Portuguese), you will make an impact by providing professional and technical support to clients across industries, focusing on system administration, network and cloud support, and end-user systems and applications. You will be a valued member of the Cloud, Infrastructure & Security team and work collaboratively with the Service Manager, technical teams, and client stakeholders.
In this role, you will:
- Provide user support and customer service, responding to technical assistance requests via email and phone.
- Accurately log and manage Service Desk tickets using defined tracking tools.
- Learn and support commonly used software, hardware, and IT equipment.
- Collaborate with internal IT teams and become familiar with client-specific applications and environments.
- Assist in maintaining helpdesk policies and ensure high service standards.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Advanced proficiency in Portuguese and Spanish.
- At least 1 year of experience in Service Desk roles with hands-on experience using ticketing tools.
- Basic proficiency in English.
· · Currently pursuing a Bachelor’s degree.
- Strong interest in learning about security trends, cloud technologies, and vulnerability remediation.
These will help you stand out
- Excellent communication skills and ability to work effectively in a team.
- Self-motivated with strong analytical and troubleshooting abilities.
- Passion for learning and adapting to new technologies.
- Familiarity with IT support environments and service desk operations.
- Exposure to cloud implementations and infrastructure support.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Benefits:
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.