Senior Case Manager

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

Job Description

We are seeking a Senior Case Manager to support our attorneys by managing a caseload of personal injury claims and acting as a key point of contact for clients. The Senior Case Manager will guide clients through the claims process, collaborate closely with providers and insurance companies, and ensure cases move efficiently from intake through settlement or litigation. This role requires a detail-oriented and client-focused professional with deep knowledge of personal injury cases.

Key Responsibilities

Client Communication:

• Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
• Present and explain initial settlement offers to clients, providing recommendations on next steps.
• Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
• Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.

Case Management & Documentation:

• Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
• Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
• Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
• Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.

Insurance & Provider Coordination:

• Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
• Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
• Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
• Coordinate with providers and attorneys to support mediation and case settlement processes.

Operational Support:

• Prepare mediation summaries, global settlement documents, and related case materials.
• Conduct weekly audits to ensure all case files are current and compliant.
• Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
• Review surgical case files and related documentation prior to client procedures.

Qualifications

• Strong understanding of the Bodily Injury Claims process, including insurance and medical provider coordination.
• Proficiency in Litify or similar legal case management systems.
• Bilingual in English and Spanish.
• Excellent organizational skills, with the ability to prioritize and multitask.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team-focused environment.

Additional Information

Candidate must have the following work at home settings minimum to work:

•  Computer:
  • Windows: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD
  • Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
  • Display: Full HD (1920x1080)
• Network:
  • Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
  • Internet Speed: 30 Mbps download, 15 Mbps upload
  • Latency: Under 100 m.
• Other:
  • Noise-canceling headset Preferably with a 3.5mm connection.
  • 720p webcam for meetings, huddles and trainings.