We are seeking a proactive Junior Fraud Monitoring Analyst to join our team, focusing on monitoring and analyzing fraud cases to ensure the security of our technical and commercial processes.
This role involves analyzing customer claims, identifying suspicious activities, and proposing process improvements to safeguard the company’s operations.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Responsibilities
- Monitor traffic consumption in real-time to identify and address irregularities
- Analyze alerts from monitoring systems to detect fraudulent activities
- Collaborate with other teams to ensure cohesive fraud management strategies
- Propose improvements to applications and processes to enhance fraud prevention
- Maintain detailed and accurate records for all analyzed cases
- Examine large datasets to identify patterns and insights into potential fraud
- Generate technical reports for use in anti-fraud efforts
- Support the anti-fraud team and risk management efforts across departments
- Investigate critical transactions, including purchases, payments, and e-commerce activities
- Cross-reference information within internal databases to ensure accuracy and validity
- Review customer claims associated with various company services in multiple markets
- Provide substantiated opinions on investigated claims, identifying validity or fraud
- Detect new fraud patterns and propose safeguards to mitigate future risks
- Ensure thorough documentation for every case with traceable investigations
Requirements
- Fields of study in Engineering, Systems Analysis, Economics, or Administration, or qualifications supporting competency in this role
- 1-2 years of experience in data analysis or technical fraud monitoring
- Proficiency in Microsoft Office suite
- SQL (basic to intermediate level, mandatory), Excel (intermediate), pivot tables
- Understanding of Stealth System and SAP CRM Empresas (not mandatory but desirable)
- Demonstrated capability in analyzing customer claims and handling fraud management cases
- Familiarity with Claro's commercial processes, claims management, and associated systems
Nice to have
- Understanding of AI and its ethical considerations
- Experience in fraud detection techniques and tools
- Background in SAP Customer Relationship Management
- Expertise in advanced data analysis
- Familiarity with commercial fraud processes and risk detection strategies
We offer
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
- Medicina Prepaga (It covers the collaborator and direct family group).
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
- Discounts card.
- English Training (English lessons, twice per week).
- Training Program (Access to multiple customized training plans according to the needs of each role within the company).
- Marriage bonus (The company doubles the allowance established by law that ANSES offers).
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
- External Agreements and Discounts.
- Vacations: 14 calendar days a year
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