HR BSC Service Desk Analyst

How will you CONTRIBUTE and GROW?

We are a leading multinational natural gas company committed to providing Natural Gas and Hydrogen worldwide. We are expanding our operations and seeking a skilled HR BSC Service Desk Analyst to join our team and oversee HR service Desk for Americas.
Reporting to the HR Support Team Lead, the HR Service desk Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.

Job responsibilities:

• Ensure all services are delivered on time and accurately, as outlined in Service Level Agreements (SLAs).

• Assist and educate users on how to start and finish tasks within Workday.

• Provide excellent customer service through phone, email, and chat to meet service and resolution expectations.

• Handle, direct, or escalate inquiries following established policies and procedures.

• Communicate answers, issues, and changes clearly.

• Document inquiry cases flowing into the HRSD via phone, email, chat, or other

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Are you a MATCH?

Education
Bachelor degree in Human Resources management or equivalent Business school degree preferable.

Training or certification
Knowledge of Workday Solutions, Excel functions, Google G-Suite
+1 year of work experience in HR such as call center or customer service is mandatory

Languages
English - Advanced proficiency Mandatory [B2/C1]

HR Core Skills

• Support & Administration

• Analytical and problem-solving

• Adaptability to changing situations & priorities

• Assertive, energetic, and a self-starter

• Highly organized with ability to manage multiple,
  competing priorities

• Highly able to work autonomously with general direction.

• Excellent verbal and written communication skills.

• Proven problem solving ability and successful conflict resolution.

• Excellent customer focus (internal & external)

Transversal Skills

Cross-cultural communications

Digital fluency & system skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.