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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Solution Architect leads one or more workstreams in enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key work. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.
They are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer and obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.
They are also stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.
Your Impact
Serve as a trusted advisor to the client
Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; find solutions to complex problems with both the customer and third-party partners
Review and accurate project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Minimum Requirements
Proven experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
Extensive experience with configuration and customization on the Salesforce platform
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Possible travel of about 25%, but exact travel requirements will vary based on customer.
Preferred Requirements
Shown results in delivering high value business outcomes using an agile approach
Shown results leading customer and/or partner success stories
Relevant Salesforce certifications and consulting experience are strongly recommended
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive leaders and regular 1:1 mentor with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
