Our mission: Enable brick-and-mortar retailers to thrive in a digital world.
Position Summary:Swiftly is searching for a Senior Technical Program Manager ready to thrive in a fast-paced, collaborative, and highly technical environment. This role will lead programs that deliver mobile and web platforms, data solutions, and services for enterprise retail customers.This is a full time contract role. We use Deel as the contract of record.
Responsibilities Include:
- Responsible for the management of the entire development cycle from definition/scope through implementation. Perform all program management activities for each project: planning, identify key resources and stakeholders, facilitate estimate and schedule planning, drive project milestones, lead kickoff and weekly meetings, provide updates to internal stakeholders, document outcomes, follow through on project retrospectives, etc.
- Act as primary point of contact for all stakeholders throughout the project lifecycle; communicate and collaborate across product, CSM, and engineering on decision and resolution
- Uncover and manage interdependencies and impacts across projects and teams during discovery / planning / scoping; coordinate execution alignment and cross-project issue escalation
- Monitor project progress continuously and own execution reporting to keep all team members accountable, and all key stakeholders informed
- Recommend re-prioritization and/or re-sequencing to accommodate delivery project workload in accordance with resource availability and roadmap changes; facility with critical path analysis
- Manage through influence, often without direct management authority, navigating sometimes divergent expectations
- Troubleshoot and solve technical and business-related implementation problems in real-time, and assign to other team members or escalate as appropriate
- Provide thought leadership when addressing technical challenges and/or program execution hurdles. Continuously improve and scale the broader organization
- Lead and manage programs to develop our platform and scale our operations
- Manage technical backlogs, and effectively prioritize work items (including new features, bugs, tech debt, etc.)
- Become an SME and essential thought leader in developing a best-in-class platform
- Other related duties as assigned
Required Qualifications:
- 7+ years of industry experience facilitating engineering teams to deliver projects in a fast-paced environment
- Bachelor’s degree in Engineering, Computer Science or related technical field
- Relevant experience as a Scrum Master, driving Agile practices and project delivery.
- Proficient in process engineering and facilitation of all aspects of the software development lifecycle from planning to release in both agile and waterfall models
- Experience working with engineering leadership to refine project management process to increase team efficiency and transparency including task and defect process management
- Results driven with a track record of ensuring software is delivered on time
- Proven ability to manage release dependencies and deliverables to ensure coordination between multiple feature teams in a dynamic environment
- Proven ability to manage project coordination and triage meetings to ensure efficient and repeatable decision making
- Ability to manage risk assessment across multiple teams including technical areas where you are not a technical leader
- Experience using Jira and Confluence
- Experience with reporting tools
Working For SwiftlyWe are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.
Every Swiftly employee: -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment -Takes ownership of their domain from the ground up, from inception through deployment to customers -Leaves their ego at the door and ensures the best idea leaves the room -Is always experimenting with new technologies and learning new skillsets
If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.
Equal Opportunity Employer Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
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