Santex is a US-based global company founded in 1999, with 25 years of experience in the software industry. Headquartered in California with offices in Córdoba, Argentina, its talent network spans over 18 countries thanks to its flexible, remote-first culture. Santex specializes in custom enterprise software development, operating through Hubs that include eCommerce, BIM, Mobility, Content Delivery, Integration, Web & Mobile Development, Cloud Computing, Artificial Intelligence (AI), Data Science, IT Consulting, and Services. The company is committed to making a positive impact across three dimensions: economic, social, and environmental.
Job Description:
This role requires strong critical thinking, problem-solving skills, and the ability to work independently. The ideal candidate can independently troubleshoot IT issues with minimal supervision while effectively escalating complex cases when necessary.
Key Responsibilities
- Troubleshoot account issues in Active Directory (AD), Microsoft Entra, and Okta, including domain switching and provisioning issues.
- Provide Tier 3 technical support for the following security tools
- Zscaler ZIA
- Zscaler ZPA
- Cloudflare WAF
- Complete monthly reporting and compliance tasks that require strong Excel, Python, and PowerShell skills.
- Escalate IT incidents when necessary, ensuring clear and detailed documentation.
- Work with ServiceNow and Jira to track and manage tasks and IT incidents.
- Complete requests to allow / block IP addresses, domains, MACs, and email addresses in various security tools.
- Use scripting and automation tools such as PowerShell, Python, Bash, and Regex to improve and automate security processes.
- Leverage security tools to track and report on vulnerability remediation efforts
Required Qualifications
- 5+ years of experience in IT Help Desk or System Administration
- 2+ years of experience in vulnerability management
- Ability to analyze logs, generate PCAPs, filter data, and generate reports using security tools.
- Experience with Active Directory (ADUC), Intune, Jamf, and other user/device management platforms.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, HTTP/S, VPNs).
- Proficiency in researching and troubleshooting IT issues independently using vendor documentation, technical resources, etc.
- Familiarity with email security (DMARC, DKIM, SPF), firewall management, and IAM solutions (Okta, MFA, etc.).
- Ability to think critically, investigate issues without step-by-step guidance, and problem-solve creatively.
Preferred Skills
- Experience with Zero Trust, Cloud Security Posture Management (CSPM), and WAF platforms.
- Experience with ServiceNow Vulnerability Response module
- Experience with Microsoft Exchange and understanding of mail flow
Key Points
- Ideal Candidate: An analyst who has gradually advanced from L1 to L3 Support.
