Senior Director of Product Solutions

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between.

At Caylent, our people always come first.  We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

The Sr. Director, Product Solutions will be a key strategic role in shaping Caylent's product solutions approach, capabilities, and execution. This position will establish asset-backed frameworks and methodologies that enable our teams to deliver high-quality, AI-infused products across our client base. The role bridges sales and delivery, ensuring solutions are both compelling to prospects and executable by our delivery teams.

Reporting Structure: Reports directly to the VP of Solutions

1. Scale our ability to execute in larger enterprise accounts
2. Infuse AI into all solutions ahead of market/competition

Your Assignment

• Establish rigorous product engineering practices that ensure solutions move beyond prototyping to production-ready implementations
• Create frameworks for rigorous work breakdown, estimation, and quality management specific to product development
• Implement consistent tracking mechanisms for product engineering team performance
• Drive adoption of advanced development methodologies such as A/B testing and Generative AI code generation

• Establish processes for building, documenting, and maintaining solution assets
• Create an evolving portfolio of solutions with supporting collateral
• Develop capability to rapidly create tailored solutions for competitive situations
• Build differentiated approaches for SMB vs. enterprise solution development

• Develop process for continually aligning solutions portfolio with AWS roadmap
• Create vertical-specific solution overlays on AWS technology foundations
• Build frameworks that translate AWS services into business solutions clients can understand
• Maintaining relationships with AWS product and go to market teams
• Align Caylent’s value proposition with AWS

• Develop methodologies for AI productization and scaling
• Create frameworks for AI integration into traditional solution areas
• Build capabilities for ensuring AI solutions reach production environments

• Develop methodologies that enable delivery teams to implement solutions effectively
• Create tools and frameworks that support solution delivery at scale
• Establish mechanisms to develop and scale the delivery team's capabilities
• Partner with delivery practice leaders to ensure solution executability
• Supplement solution leaders in go to market and delivery support tasks while developing their capabilities

Skills & Competencies

• Strategic thinking and planning.  Able to see trends and build roadmaps to meet them.
• Enough knowledge of product design and management concepts and best practices to effectively interact with others.
• Ability to drive change via influence rather than mandate.
• Strong business acumen and ability to define the value proposition of a solution
• Excellent communication and presentation skills.  Able to succinctly articulate value propositions.
• Technical depth sufficient to understand solution components and guide teams to mature solutions

Impact & Success Metric Categories

• Increases in solution attachment rate to sold projects
• Development of reusable solution assets that accelerate sales cycles
• Increased win rates in competitive situations involving prioritized solutions
• Growth in AI-enabled solution delivery
• Improved transition from sales to delivery
• Scaling of solution delivery capabilities across the organization
• Client satisfaction with project outcomes when leveraging defined solutions

Your Qualifications

• Experience: 10+ years in product engineering roles, with a proven track record in technology services delivery prior to moving into leadership roles defining common approaches across teams.
• AWS & AI Expertise: Strong experience with AWS technologies and services, along with practical application of AI in business solutions.
• Product Management Acumen: Deep understanding of product management methodologies and best practices, including scaling solutions across diverse client scenarios.  Does not have to be a product manager or designer, but can very easily converse with them.
• Strategic & Influential Leadership: Ability to identify trends, think strategically to build roadmaps that capture them, and drive change through influence.
• Business & Technical Depth: Strong business acumen to define solution value propositions, coupled with sufficient technical depth to guide solution maturity.
• Clarity through Communication: the ability to distill complex concepts into easy-to-understand presentations.

Preferred Qualifications

• Experience in both high-touch enterprise and high-volume commercial contexts
• Experience running a Generative AI product (or significant set of features) in production
• Background in vertical-specific solution development (ideally in collaboration with other industry experts)
• Previous experience at a consultancy with a similar business model
• Track record of building internal capabilities and methodologies
• Experience with formal partnerships such as AWS

Benefits

• Pay in USD
• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.