Sales Support Administrator

JOB SUMMARY

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field based field sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES

• Customer Relationship Management: Builds and maintains strong customer relationships, addressing needs, handling complaints, and providing after-sales support.
• Sales Coordination & Support: Coordinates sales team activities, manages schedules, and provides essential administrative support, including handling calls, follow-ups, and appointment scheduling.
• Sales Documentation & Outreach: Manages tender/RFQ processes, prepares quotes/contracts, supports marketing initiatives, and conducts cold calling and social media outreach.
• Market & Financial Acumen: Continuously compiles competitive analysis, stays informed about business financials and competitor offerings, and identifies sales opportunities.
• Reporting & Data Management: Creates reports using specified tools (SOLO, iCABS), maintains updated sales data, and submits accurate activity reports.

Requirements:

Qualifications

• An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
• 2 - 3 years experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

Benefits:

• Pension Plan
• Paid Time Off
• Private Health Insurance
• Training & Development