Salary: $1,500 USD/month (paid via Payoneer or Wise)
Schedule: Full-time, 8am - 5pm MST | Monday–Friday | 1-hour lunch
Latino Legends is proud to partner with a leading property management company to find a Remote Receptionist to serve as the first point of contact for our client´s corporate office. This role will be responsible for handling incoming phone calls, email correspondence, and online inquiries, ensuring all communications are addressed promptly, professionally, and directed to the appropriate person or department.
The ideal candidate is a strong communicator, detail-oriented, and able to handle a variety of administrative tasks in a fast-paced environment.
Key Reponsibilities:
Phone Management:
Answer and route all incoming calls to the corporate office.
Field overflow calls from the Sales Department when they are unavailable.
Handle inquiries within scope; escalate calls requiring further action to the appropriate Regional Manager, Property Manager, or department.
Email & Online Inquiry Management:
Monitor and respond to incoming emails from the company’s general info and management inboxes.
Route emails to the correct department or team member when needed.
Monitor and respond to website chatbot and information request submissions.
Ensure all online requests are acknowledged promptly and directed to the appropriate property or regional team.
Information Routing & Escalation:
Assess and respond to issues or requests within the scope of authority.
Escalate matters outside scope to the appropriate property staff, regional management, or department head.
Track inquiries to ensure timely resolution.
Administrative Support:
Maintain call and inquiry logs as needed.
Assist with basic clerical tasks such as document preparation, data entry, and filing.
After-Hours Support:
Be available on occasion to monitor and respond to urgent after-hours or weekend calls/emails within agreed-upon parameters.
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Minimum 1–2 years of receptionist, administrative, or customer service experience.
Strong verbal and written communication skills.
Proficient in Microsoft Office Suite and comfortable learning new software.
Ability to multitask, prioritize, and manage time effectively.
Professional, courteous demeanor with strong problem-solving skills.
Experience in property management or real estate industry preferred but not required.
Benefits
- 11 PTO days per year
- U.S. Holidays off
- Holiday bonuses
