Minimum qualifications:
- Bachelor’s degree or a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
- Experience driving customer digital transformations using cloud-based solutions (e.g., IaaS/PaaS), as well as managing agreements across engineering, sales, support, professional services and distributed teams.
- Experience in designing services architectures for delivery.
- Ability to communicate in Spanish and English fluently to support client relationship management in this region.
Preferred qualifications:
- 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience in at least one of the following industries: Financial Services, Manufacturing, Retail, Telco/Media/Entertainment.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
About the job
As a Pursuit Lead, you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
- Lead Solution Decomposition exercises to take customer business use cases and translate them into actionable delivery models and Statements of Work (SOWs).
- Collaborate with Business and Customer Engineering to capture customer use cases, requirements, develop a service strategy for individual accounts, and act as the point of contact for services sales with the business team.
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