At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
About the role:
We are seeking a highly organized and proactive PMO (Operations & Executive Support Specialist) to support senior leadership across LATAM, with a focus on South Cone. Acting as a central point of coordination, this role ensures smooth planning, execution, and follow-through for key meetings, events, business initiatives, and operational processes. The ideal candidate thrives in a fast-paced, global environment, excels at cross-functional collaboration, and drives efficiency while fostering a positive team culture.
Responsibilities:
1) Leadership & Executive Support
- Provide day-to-day operational and administrative support to LATAM leaders, including calendar management, meeting coordination, travel arrangements, and expense reporting.
- Manage meeting preparation and follow-up for leadership and cross-functional sessions, including agenda development, materials gathering, note-taking, and tracking of action items.
- Oversee select business initiatives from development through successful execution under senior leadership guidance.
- Assist and communicate with GBS and cross-functional leaders in decision-making, program management, and initiative implementation.
2) Meeting, Event & Rhythm of Business Management
- Lead the planning and execution of leadership offsites, regional gatherings, All Hands meetings, and cultural moments, managing logistics such as venue selection, vendor coordination, catering, transportation, swag, and IT setup.
- Own recurring meetings like the South-Cone LT sessions, ensuring agendas, documentation, action tracking, and timely follow-ups.
- Support the Rhythm of Business (ROB) across LATAM, including Sales Meetings, LT Executive Sessions, Manager Forums, and quarterly Pod Lead 1:1s.
3) Operational Efficiency & Process Improvement
- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
- Oversee daily operations in collaboration with senior management and regional leaders, including managing calendars, aligning deadlines and deliverables, generating correspondence, and coordinating meetings.
- Build and develop relationships with key cross-functional partners to enhance responsiveness, streamline operations, and define new operational strategies.
4) Team Engagement & Communication
- Serve as liaison between staff, executives, and senior leaders regarding company climate, employee well-being, project updates, proposals, and planning.
- Gather and share feedback on morale and engagement to help leadership stay attuned to emerging needs.
- Serve as a project-level subject matter expert, handling inquiries, developing action plans, and preparing/disseminating communications.
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