How will you CONTRIBUTE and GROW?
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients.Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization.
Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.
Air Liquide's Business Service Center (BSC) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions.
The BSC is supporting Air Liquide entities that are present in countries within the Americas.
The Order to Cash Sr Supervisor reports directly to the OTC Sr Manager. This position is responsible for managing the daily activities related to handling, processing and depositing cash receipts in order to ensure prompt and accurate recording of payments to customer accounts. The Sr Supervisor Cash Application will oversee reconciliations to the lockbox bank accounts and systems (SAP and High Radius) as well as other analyses and month-end procedures. This position will provide leadership and direction to a staff of 20-40 Cash Application Specialists, 1-2 Supervisors and will closely interact with Division, Safety and Corporate personnel. This will require a seasoned professional with excellent supervisory skills and experience in accounts receivable, cash applications, as well as, billing and/or collections.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee cash application teams related to the daily processing of cash receipts and postings to customer accounts, including payments via lockbox and credit cards as well as other adjustments to customer accounts.
Interface with Dispute Management, Credit and Collections, branch operations and other associates within the Company to troubleshoot and resolve customer payment discrepancies
Oversee deposit reconciliations to the lockbox bank accounts and systems, as well as other month-end procedures.
Oversee Specialists related to the research and resolution of unapplied cash receipts and postings to customer accounts, including payments made by credit card, lockbox and branch deposits.
Oversee Specialists related to the research and maintenance of customer relationships in order to improve the automated identification of customer payments.
Monitor/measure customer payment performance, including monthly metrics.
Develop, implement, and monitor procedures to ensure cost effective work flow in the processing and application of customer payments, investigate methods of improving the capabilities of the organization through changes in structure, technology or method.
Provide leadership and direction to Cash Applications teams, comprising approximately 20-40 associates and 1-2 supervisors.
Develop and conduct training programs to new and existing employees within the Cash Applications Department, including onboarding of associates, as well as technical and process training.
Provide guidance and oversight of staff activities related to the research and resolution of customer payment issues; ensure follow-through / resolution of the root cause.
Develop staff through goal-setting, evaluations, feedback, discipline and on-going coaching to ensure activities are performed within department and Company policy.
Create/measure/monitor customer payment performance, including monthly metrics
Analyze, review and make determinations on how to properly integrate newly acquired businesses into the Company’s cash applications function.
Design reporting tools to assist in analyzing and disseminating large amounts of data.
Develop, implement and monitor procedures to ensure effective work flow in the cash applications department. Suggest improvements to procedures where applicable for efficiency
Special projects and other duties as assigned.
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Are you a MATCH?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PERSONAL CHARACTERISTICS:
Demonstrated track record of success in prior positions supervising the cash applications function for large companies, including experience with automated cash applications.
A strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Ability to build positive relationships and determination to understand customer’s needs, both internal and external.
Strong organizational, team-building and people development skills. The ability to work and navigate within a complex organization.
Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
Ability to understand the impact on new technologies on processes and costs.
Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP. Advanced knowledge and proficiency in SAP and Microsoft Excel a plus.
Ability to manage multiple priorities and juggle between divisional and corporate management and demands.
Ability to analyze and disseminate large amounts of data.
Ability to review a variety of reports, documents and on-line data systems to research problems.
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication style based on customer situation.
A positive approach and willingness to learn coupled with the ability to work in a team environment.
Vision, creativity and a quality mindset.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in finance/accounting or related field. In lieu of a degree, possess ten years of experience and must provide support they are in the process of pursuing a degree.
Minimum of five years accounts receivable / cash applications experience in positions of increasing responsibility.
Excellent oral and written communication and interpersonal skills.
Prior experience integrating new technologies into day-to-day operations.
Prior Credit & Collections experience is preferred.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
