This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is the job
We are looking for a Level 2 Technical Application Support Analyst to join our team and provide technical support in the education sector. The role is based in Córdoba, Argentina, with an onsite requirement once per week at the university's offices.
This is the team
You will be part of a well-established team responsible for supporting a portfolio of university applications. The team is currently managing a backlog of unresolved tickets and is looking for a proactive analyst who can contribute immediately, bring fresh perspectives, and support both incident resolution and service improvement.
This is you
- 3+ years of experience in Level 2 technical support or similar functional analyst roles.
- Experience providing support to internal users in medium to large-sized organizations.
- Strong analytical skills to detect patterns and provide root cause analysis.
- Excellent teamwork, interpersonal skills, and clear, assertive communication.
- Knowledge of Operating Systems: Windows and Linux
- Experience with tools such as Jira, ServiceNow, or similar.
- Databases: Solid knowledge of SQL (queries, data review, and error analysis).
- Basic understanding of programming or scripting for log analysis or simple automation.
- Experience with monitoring tools for system and application performance.
Nice-to-have skills:
- Experience in educational environments or academic systems is a plus.
- English level: Intermediate
This is your role
- Provide efficient Level 2 technical support to end users (students, teachers, and co-teachers) for the university’s application ecosystem.
- Investigate, analyze, and identify the root causes of incidents.
- Reproduce reported issues to enable proper escalation to development teams.
- Create user stories and report incidents to ensure long-term solutions.
- Perform testing and validation of fixes.
- Maintain continuous communication with the development teams to refine and close tickets.
- Contribute to continuous improvement of services, applying proactive controls and suggesting enhancements.
- Participate in on-call rotations (passive standby shifts from 5 p.m. to 11 p.m., compensated and rotating one day per week).
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
