As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the role
- As a Merchant Monitoring Specialist, you will be responsible for analyzing transactional data from all PayU LATAM merchants to detect risks associated but not limited to credit, AML, TF, Negative Balance and Fraud, by employing analytical methodologies to identify unusual transactional patterns. Additionally, you will play a crucial role in proactively communicating with relevant stakeholders ensuring the implementation of actions to minimize potential losses to our merchants and PayU.
What you will need to succeed
- Bachelor’s degree in Engineering, Economics, Statistics, Management, or a related discipline (preferred).
- 3+ years of experience in Financial Crime, Compliance, or Risk Management within financial services, e-commerce, payment processing, or a combination of these industries.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Knowledge of AML and Sanctions regulations, risks, and typologies is a plus.
- English proficiency at B1–B2 level.
What you will do
- Analyze real-time and post-event alerts and investigate customers and transactions.
- Conduct alert investigations in accordance with global policies, local procedures, and tools aimed at meeting internal and external regulatory requirements. As a result of the investigation, report unusual merchant activities that might be related to sanctioned individuals, money laundering, or terrorist financing.
- Conduct searches, gather data, and record evidence from internal systems, the internet, commercial databases, and inquiries with Sales or Compliance contacts within the organization.
- Perform rules-based monitoring on merchant transactions and investigate and escalate cases as appropriate.
- Accumulate facts from investigations for use in presentations to Senior Management, Compliance, Internal Audit, or other stakeholders to determine the compliance of merchants or transactions with PayU’s policies and regulatory standards.
- Ensure that all alert analyses and investigations are completed within the timeframes defined by policy, complying with the SLAs agreed upon with various countries and departments within PayU.
- Monitor adherence to PayU’s Global Policy and relevant procedures, and stay up to date on key sanctions regulatory changes, enforcement actions, and industry trends.
- Support remediation efforts for findings resulting from internal and external audits and quality examinations, ensuring compliance with established KPIs.
- Complete all assigned tasks on time and in line with agreed productivity indicators.
- Provide training and continuous support to junior colleagues.
Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
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