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As a Documentation Analyst, you are responsible for managing, maintaining, and continuously improving documentation processes within the Global IT team. Your role ensures the accuracy, consistency, and security of critical documents, supporting compliance and enhancing collaboration across functions. You will actively work with team members to capture and formalize undocumented processes, ensuring key knowledge is preserved and accessible. You will be part of a Global IT team focused on standardizing documentation practices, ensuring regulatory alignment, and enhancing the organization and accessibility of information company-wide.
Technical Experience Needed for This Role:
- Advanced English proficiency – strong reading, writing, and communication skills for handling documentation in a global environment.
- Basic experience with document creation and management, ideally in a corporate or regulated environment.
- Basic knowledge of ISO standards and other compliance or regulatory documentation frameworks.
- Understanding of document versioning, control, and archiving processes.
- Experience in maintaining secure and confidential records.
- Ability to review documents for accuracy and completeness.
- Exposure to internal or external audit procedures related to documentation.
- Basic project coordination skills – ability to manage documentation timelines, prioritize tasks, and follow up with stakeholders
- Familiarity with Google Docs and/or other office productivity tools such as Microsoft Office Suite (Word, Excel, Access).
Our Team is Looking for the Following:
- A motivated individual with a desire to develop their career in documentation and knowledge management within a technology-driven environment.
- A team player with strong organizational and communication skills.
- A detail-oriented individual with a proactive attitude and the ability to prioritize tasks.
- Willingness to collaborate across global teams, support the implementation of standardized procedures, and adapt to evolving documentation and its standards to ensure alignment within the IT organization.
- Strong sense of responsibility for information accuracy and accessibility
Plusses:
- Experience with technical documentation or IT-related processes
- Exposure to workflow automation or process mapping tools
#LI-LG1 #LI-Hybrid
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
