What you'll be doing
You will build and lead our Customer Support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels
You will define how the Customer Support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it
You will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers
You will get things done: beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win.
What you'll need
Fluency in English and Spanish is a must, Portuguese is a plus
At least 5 years of experience in Customer Support functions, experience as a CS Lead or Support Operations Lead
Problem Solving skills: you break problems apart until you find a root cause, you build a solution from first principles
Systems-mindset: you always think about a problem from a perspective of “how do I build a system or a process that solves it in a scalable and efficient way?”
You’re data-driven in your decision-making, you have working experience with SQL (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools
People management experience - you have had large (10+ people) teams reporting to you.
You will need to be based either in London, UK or in one of our LatAm locations - Mexico City, São Paulo, Bogota or Buenos Aires.
Benefits
Competitive salary and sign-on equity bonus
Discretionary performance equity bonus
Latest technology to work with
Strong team that will help you improve your skills
About Us
At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances
We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up
We’ve hired some of the most talented people out there who have done it before – and we want you to join them.
