Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
As a Client Solutions Senior Associate, your role is focused on end-to-end solution delivery for client needs throughout the client lifecycle, including client onboarding and managing client change requests. Acting as a strategic partner to clients and internal teams, you will analyze and interpret client needs, manage cross-functional projects, and ensure seamless execution, aligned with contractual and regulatory standards.
Your contributions will directly impact our company’s ability to meet its high growth objectives and extend its reach, improving the lives and health of more people.
Essential Duties and Responsibilities
-
Client Requirement Analysis, Interpretation, and Validation:
- Assist in analyzing, interpreting, and validating client requirements to support solution delivery and operational changes throughout the client lifecycle.
- Effectively communicate diverse client needs with internal and external teams to ensure alignment and successful execution, with the ability to explain technical concepts confidently to non-technical audiences.
-
Project Managment, Accountability, and Change Management:
- Lead and/or support on the execution of multiple client projects, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project.
- Coordinate, and track day-to-day project activities to ensure timely, high-quality execution accross cross-functional teams and alignment with goals and policies.
- Lead meetings and communications with clients and internal partner teams, clearly presenting updates, decisions and technical concepts to diverse audiences.
- Collaborate with, and/or delegate tasks to downstream functional teams, ensuring accountability and progress toward project milestones.
- Create and manage customer-specific documentation, including process artifacts.
- Use KPIs and performance metrics to drive prioritization and decision-making and continuous improvement.
- Lead and support projects for improving the client lifecycle to achieve scalability and automation.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No
Qualifications Expected for Position
- 3+ years of professional and client-facing experience and/or project management experience .
- A Bachelor’s degree from an accredited college/university or relevant experience
- Demonstrated project management skills, with a proven ability to multitask projects and competing priorities effectively.
- Strong interpersonal and communication skills across diverse teams and stakeholders, with proven experience working in an English-based multicultural setting and the ability to explain technical concepts to non-technical audiences.
- A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals
- Strong organizational and analytical skills, with attention to detail.
Qualifications Preferred for Position
- Experience within the healthcare, health benefits, health and wellness, health plans or health systems
- Official PMP Certification
- Multi-lingual is a plus
Required license or credential needed to perform job: N/A
#LI-Remote
#LI-FU1
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Reportar empleo
