Descripción del empleo:
As a Manager you will serve as a process owner, creating and governing ITSM policies, contributing to the requirements to develop automated deployment tools, continuously driving process and quality improvements through innovation and automation, and assisting with collaborative efforts to improve the business, in relation to change, incident and problem management.
Focusing on Change and Release Management, the Senior Manager will oversee Change Advisory Boards, consider business risks and ensure large-scale product releases follow process for successful implementation.
Preferred Bachelor Degree: Information Technology, Information Systems Management, Data Science, Business, Program or Project Management
Certification Preferred:
Knowledge and Skills Preferred
Certification Preferred:
Knowledge and Skills Preferred
Focusing on Change and Release Management, the Senior Manager will oversee Change Advisory Boards, consider business risks and ensure large-scale product releases follow process for successful implementation.
Preferred Bachelor Degree: Information Technology, Information Systems Management, Data Science, Business, Program or Project Management
Certification Preferred:
- ServiceNow Implementer, ServiceNow Application Specialist
- ITIL Foundations v4 or higher certification
- Agile & Scrum
- Six Sigma yellow/green belt
- Data Analytics
- Azure DevOps
Knowledge and Skills Preferred
- Demonstrates intimate abilities and/or a proven record of success as a team leader:
- Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology
- Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership
- Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area
- Aligning with product support including knowledge sharing and maturation of product support model
- Possessing experience with business change and community champion programs involving the Service Now platform
- Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions
Certification Preferred:
- Service Now Implementer, Service Now Application Specialist
- ITIL Foundations v4 or higher certification
- Agile & Scrum
- Six Sigma yellow/green belt
- Data Analytics
- Azure DevOps
Knowledge and Skills Preferred
- Demonstrates intimate abilities and/or a proven record of success as a team leader:
- Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology
- Coordinating and/or playing a key role in Service Now product support, implementation, or process ownership
- Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area
- Aligning with product support including knowledge sharing and maturation of product support model
- Possessing experience with business change and community champion programs involving the Service Now platform
- Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions
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