At Betsson Group, we are expanding our VIP team and looking for a Key Account Manager to join us in Buenos Aires (hybrid model 3x2)
The Wow
This is your chance to work in a high-impact, data-driven, and customer-centric environment where your input will directly influence loyalty, retention, and revenue.
A TASTER OF WHAT YOU WILL BE DOING
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Manage a portfolio of 200+ active VIP customers, focusing on retention, satisfaction, and maximizing customer lifetime value.
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Build strong, trust-based relationships with high-value players through personalized communication via multiple channels.
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Proactively identify VIP needs, pain points, and preferences to offer tailored promotions, rewards, and exclusive experiences.
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Support Product Managers and CRM teams by contributing to the planning and execution of VIP campaigns.
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Monitor individual player activity to anticipate churn, identify trends, and take action to optimize engagement.
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Continuously improve communication strategies and VIP experience quality.
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Collaborate closely with internal teams including Payments, CS, Risk, and CRM to ensure seamless VIP operations.
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What we’re looking for:
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Native-level communication skills in Argentinian Spanish, both spoken and written. Proficiency in English is a strong asset to collaborate across international teams.
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Experience managing a client portfolio in iGaming, betting, fintech, sports, entertainment, or other digital services.
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Proven track record of direct customer interaction, relationship building, and managing customer needs and pain points.
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Solid understanding of VIP management, CRM tools, segmentation, and campaign execution.
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Goal-oriented, analytical, and confident working with KPIs and performance metrics.
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Commercial mindset and a passion for what drives revenue and long-term customer value.
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Detail-oriented with excellent communication skills.
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Strong passion for sports and casino – you speak the language of your customers.
- Hybrid Model: 3 days in office 2 remote
- Office: Nuñez
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