J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets, and investor services. The world’s most important Corporations, Governments and Financial Institutions entrust us with their business in more than 100 countries.
This is a production support role in BA responsible for iSeries (AS400) Applications Support for a wide range of businesses in NA, including Cleared Derivatives, Collateral Management, Credit Exposure Control, Fixed Income Securities and Commercial Loans. The role includes the involvement in frontline support, incident management, root cause analysis, productivity improvements and providing support during change management cycle.
Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Business Engagement and Incident Management
- Work closely with technology teams, business desks, exchanges, and vendors to provide daily support to various Investment Banking functions by promptly resolving production requests and issues under a highly pressured environment.
- Take ownership in issues and manage them in a timely manner to ensure minimum disruption to internal and external clients.
- Identify, communicate, diagnose, and resolve functional and technical incidents.
- Proactively record and track actions from system incidents to ensure root cause remediation and recurrence prevention.
- Participate in support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team with a follow-the-sun support model.
- Work in Central time zone.
Change Management and Subject Matter Expert
- Work closely with business stake holders and application developers to plan, review, and execute application change releases into production environment.
- Conduct regular stability review with application owners and act as a regional subject matter expert for assigned applications.
Continuous Improvement
- Take lead on application improvement initiatives including Monitoring, Stability, Resiliency and Capacity
- Develop and utilize appropriate tools to improve operational efficiency and actively participate in a DevOps environment.
Required qualifications, capabilities, and skills
Skills Required
- Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
- Good time management skills and the ability to schedule workload.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills to communicate at various levels confidently and clearly.
- Excellent communication skills in managing production incidents.
- Ability to work under pressure and deliver on time.
- Solid working experience in large Financial / Banking Applications
- Proactive, adaptive, and independent with proven capability to lead a project initiative.
Skills Desired
- Experience of vendor products GMI, ROBOT and Aldon
- Strong knowledge in Futures and Options products and their clearing processes
- Knowledge in Unix/Linux environment
Academic Qualification
- Minimum – A Bachelor Degree in technology discipline
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.