Student Success Lead LATAM

Description

TripleTen empowers individuals to embark on an exciting journey of mastering IT professions—such as software engineering, data analysis, data science, business intelligence analytics, and QA engineering—regardless of their prior experience. We make career transformation feasible and accessible, ensuring every student has the tools to succeed and become a valuable member of the IT industry.

Our mission is to provide a transformative, learner-focused experience that leads to meaningful employment opportunities. By blending innovative technology, cutting-edge curriculum, and personalized support, we enable every student to achieve their full potential.

What you will do

As the Student Success Lead, you will lead and scale our Student Success operations for the LatAm and Brazil markets, ensuring every student feels supported, engaged, and motivated from enrollment through graduation. You will manage a high-performing team, optimize processes, and implement data-driven strategies that maximize activation, retention, and graduation rates—all while managing budgets, overseeing the student referral program, and ensuring resources are allocated effectively. This is your opportunity to directly influence thousands of career transformations while building a world-class student experience.

Lead Success Strategy & Operations

• Define and execute the Success department strategy aligned with TripleTen’s mission and business goals.
• Drive initiatives that improve activation, retention, and graduation rates, ensuring measurable student success outcomes.

Build & Manage a High-Performing Team

• Lead, coach, and grow a team of Success Managers across different education stages (adaptation, maturity, graduation).
• Foster a culture of accountability, ownership, and excellence in student support.

Optimize Processes & Tools

• Analyze and streamline workflows to handle high student volumes efficiently.
• Leverage CRM and automation tools to improve communication, case management, and reporting.

Manage Budgets & Resources

• Oversee the Success department budget, ensuring efficient allocation of resources.
• Track expenses, forecast needs, and make data-driven decisions to maximize ROI without compromising quality.

Lead the Student Referral Program

• Take ownership of the referral program strategy and execution.
• Collaborate with marketing, product, and operations teams to optimize referral incentives and track program effectiveness.
• Ensure the program drives student engagement, satisfaction, and new enrollments.

Data-Driven Decision-Making

• Set KPIs for student engagement, retention, and satisfaction, and ensure continuous monitoring.
• Use insights from analytics to iterate on processes and boost results.

Cross-Department Collaboration

• Partner with Teaching, Content, Career, and Support teams to ensure a seamless student journey.
• Anticipate and proactively resolve issues that could impact student outcomes.

Requirements

Professional Expertise:

• 3+ years in leadership roles within Student Success, Customer Success, or similar in education or fast-paced service industries.
• Proven track record of improving retention and engagement metrics at scale.
• Experience managing large, multicultural teams and scaling operations in high-growth environments.
• Experience managing budgets and allocating resources effectively.
• Experience creating or managing successful referral programs is a strong advantage.

Key Skills:

• Strategic thinker with a hands-on, problem-solving approach.
• Strong analytical skills and ability to turn data into actionable plans.
• Excellent communication and interpersonal skills, capable of inspiring both teams and students.
• Proficiency in English (B2+ level or higher).

Cultural Awareness:

• Ability to work effectively across diverse cultures and adapt strategies to different markets.

What we can offer you

• Impactful Work: Directly shape the educational experience of thousands of students.
• Growth Opportunities: Work in a dynamic, international environment with room for personal and professional growth.
• Competitive Salary: Full-time collaboration with a flexible schedule.
• Tools for Success: Access to advanced collaboration platforms like Slack, Miro, and Notion.
• Professional Freedom: Autonomy to make meaningful, high-impact decisions.