ARGENTINA, BUENOS AIRES
AIRPORT CUSTOMER SERVICE
15-AUG-2025
REF #: 29545
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
- Vision: Deliver world-class service to all customers
- Mission: Make every customer feel like the most valued person
As a Passenger Service Agent - "Red Coat", you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success.
As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.
In addition, is responsible for the station’s operational supervision, training and administrative duties as per assigned by management.
Summary of responsibilities (not comprehensive of all tasks):
- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
- Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
- Displays a positive image of Delta.
- Keeps customers informed while ensuring service delivery.
- Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
- Practices safety-conscious behaviors in all operational processes and procedures.
Internal Movement Eligibility:
- Must be legally eligible to live and work in Argentina
- Must be in good standing in current position
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Delta benefits as per local regulations and work rules will apply
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Have a high school diploma or GED equivalent
- Consistently makes safety and security, of self and others, the priority.
- Embraces a diverse set of people, thinking, and styles.
- Be at least 18 years of age
- Be authorized to live and work in Argentina
- Possess entry-level computer skills
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
- Must be fluent, both written and orally, in English
- Must be fluent, both written and orally, in Spanish
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
N/A