This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is the job
In Buenos Aires within the Telecommunications industry, we are actively seeking a professional to strengthen our team.
This is the team
In your role you'll become a vital member in a team of skilled professionals. Your primary responsibility will involve provide technical-level support in production environments and monitor services and applications using tools like Dynatrace and UIM. Here you will have the opportunity to make a meaningful contribution to global technological progress while at the same time advancing your own skills, and career.
This is you
- Experience in application monitoring and technical support in production environments (Dynatrace, UIM)
- Basic knowledge of Linux and ability to read log files.
- Basic experience with GCP and AWS.
- Familiarity with tracking tools (Jira, Kanban, Agile methodologies).
- Strong technical research skills and ability to work independently.
Nice-to-have skills:
- Previous experience in telecommunications or high-volume data environments.
- Experience managing critical incidents.
- Strong communication skills and ability to work in a team.
- Knowledge of Salesforce, especially in Marketing Cloud, Engagement, and Personalization modules
This is your role
- Provide technical-level support in production environments.
- Monitor services and applications using tools like Dynatrace and UIM.
- Analyze and interpret log files (in Linux systems).
- Investigate and search for technical information to troubleshoot issues.
- Navigate between different environments (DEV, QA, PROD) and explore datasets.
- Participate in incident management and escalation processes.
- Collaborate using Agile methodologies (Jira, Kanban).
- Work with Salesforce modules: Marketing Cloud, Personalization, and Engagement.
- Participate in on-call rotations (one week every two months, from Monday to Monday, 6:00 PM to 9:00 AM, including weekends).
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.