At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Work as a Level 2 technical support executive with a global team who is responsible in implementation and post implementation support of a global tool based out of SharePoint. This team is the single point of contact for all the countries where EY has its presence.
Your key responsibilities
• Provide support on EY SharePoint based application known as EY Interact.
• Setting up SharePoint sites for EY client engagements.
• Setting up workspaces for different client engagement roles with specific levels of accesses.
• User management, enrolment and site administration.
• Answering functional query from client or user or EY user on behalf of client user.
• Incident escalation to respective team either on behalf of client or user
• Answering user queries in a timely manner to ensure SLAs are met.
• Escalation of change request and defects to respective team or contact on behalf of client, team or the user
• Logging of calls, requests and incidents within Service Now
• Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
Skills and attributes for success
6 months to 1.5 years of total work experience in SharePoint application support
To qualify for the role you must have
- Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
- Good exposure to tools and technology platforms.
- MS Office suite (moderate to expert level) – word, excel, power point.
- Advanced level of English and German
Ideally, you’ll also have
- Excellent communication skills - both written and oral.
- Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
- Prior experience of working in ticketing tools.
- Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
- Demonstrate strong interpersonal and analytical skills.
- Demonstrate an eye for detail.
- Be flexible and willing to adjust responsibilities to align with developing business needs.
- Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.
What we look for
• Someone who is able to provide functional support in a timely manner and respond to critical usage requests from the business
• Experience in working in a multi-cultural and team environment.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.