Title: Foreign Exchange E-Trading Client Services
Job Description
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading and payments platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading / payment needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
As a member of the team, main responsibilities will include:
- Providing excellent customer service to all incoming client queries
- Working with Front Office to enable clients to deal electronically
- Help maintain our onboarding queues to meet SLAs determined by the business
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
Function Specific Skills:
- Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
- Able to understand complex system processes and experience of working with vendor systems a plus..
- Knowledge of Products Covered (Foreign Exchange, Commodities,) is a plus.
- Ability to communicate clearly with internal stakeholders, as well as clients.
- Ability to manage critical system issues and navigate through successful resolution.
- Good analytical skills, due diligent and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.